FAQs

Q1: How to effectively prevent water leakage in the battery compartment?

Avoid dropping the battery from heights and reduce frequent plugging and unplugging of battery cables to prevent interface wear and loosening.

Q2: How to effectively prevent damage to the product from sand, seawater, and natural environments?

After use, immediately run the device in freshwater for 10-20 seconds to remove external salt and sand particles. Then, soak the device in freshwater for more than 20 minutes to ensure all internal parts are thoroughly cleaned of salt and sand. Finally, dry it in a cool, ventilated place, avoiding direct sunlight and high temperatures to prevent material aging.

Q3: How to effectively prevent corrosion of the machine?

Run the device in freshwater for 10-20 seconds after use and soak for more than 20 minutes to thoroughly remove all salt and impurities. Dry in a cool, ventilated place, avoiding humid environments to prevent corrosion of metal parts and electronic components.

Q4: How to avoid insufficient thrust and propeller jams?

Choose waters free of algae, sand, and debris for using the device. Regularly check and clean the propeller and surrounding areas to ensure smooth operation.

Q5: How to address the issue of the product sinking and lacking buoyancy after entering the water?

The product has positive buoyancy.

Q6: How to effectively prevent the motor from suddenly stopping or malfunctioning?

Avoid running the motor in the air for extended periods. Regularly check the motor condition and perform necessary maintenance to ensure normal operation.

Q7: How to resolve noise issues during operation?

Regularly check the propeller for obstructions, clean the propeller and surrounding debris, and perform regular maintenance to ensure smooth operation.

Q8: How to address complaints from adult users about insufficient power and poor performance?

Use a dual battery system to extend battery life and a dual motor design to increase power output. Regular maintenance ensures optimal performance to meet the needs of adult users.

Q9: How to resolve deceleration and startup failure issues?

Check if the battery is installed correctly, ensure good contact, and restart to troubleshoot. Perform a comprehensive check and maintenance of the battery and motor system if necessary.

Q10: How to fix the underwater scooter when it is not functioning properly?

Check the battery and all connections to ensure proper installation and full charge. Try restarting the device. If the problem persists, contact professional after-sales service for inspection and repair.